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IMPT NOTICE FROM DISNEY'S re DAMAGED SUB REPLICAS! - If your Disney Replica ARRIVES DAMAGED..

Nautilus, Seaview, and more

Postby cyberlarry7 » Thu Mar 18, 2004 9:31 pm

IMPORTANT NOTICE
FOR ANYONE WHO HAS BOUGHT THE DISNEY NAUTILUS REPLICA (or any of the other 20,000 Leagues Collectibles)
AND FOUND IT CAME WITH BROKEN PARTS
OR WAS DEFECTIVE IN MANUFACTURE

PLEASE READ THIS EMAIL ALL THE WAY THROUGH!

Hi everyone,

This is Larry Brooks. Many of you know me as the moderator of the 'Disney's 20,000 LEAGUES UNDER THE SEA' Yahoo Group. I was also the historical consultant on the 20,000 LEAGUES DVD.
I have just talked with one of the upper echelon people at the Disney Company, and he told me something that will be Important to all of you who have already purchased the NAUTILUS REPLICA and found it came damaged. Please read on . . .

He said that if anyone has received a NAUTILUS REPLICA and it has:
- A BROKEN PART (example: a broken rudder, a broken-off ram, a broken-off dorsal fin, etc.)
- or if it was a BAD CASTING FROM THE MOLD (example: the hull sides are really uneven, one side sags – not identically matching the other side, or the sides are badly out of alignment)
- A GOB OF GLUE OR LARGE DIRT PARTICLES ON THE WINDOWS – if your sub has glue smudges or lots of dirt on the Viewport windows or Alligator Eyes that show up when you turn the replica's lights on
- A BADLY DAMAGED PROP (propeller) RING

....Then these sub replicas can be returned to the Disney Store AND YOU CAN GET ANOTHER NAUTILUS REPLICA.
YOU DON'T HAVE TO SETTLE JUST FOR A REFUND OR 'LEARN TO LIVE WITH YOUR DAMAGED SUB'. New Nautilus replicas ARE NOW GOING TO BE MADE PURELY AS REPLACEMENT PIECES FOR ANYONE WHO WANTS A REPLACEMENT. THIS INFORMATION COMES FROM THE DISNEY COMPANY.

IF YOUR SUB REPLICA ARRIVED DAMAGED - YOU CAN RETURN IT NOW AND BE ASSURED OF A NAUTILUS REPLICA REPLACEMENT. You have approximately 30 DAYS to return your Nautilus Replica in the mail -- and be assured of getting a new one! If you can return your sub this week -- you people will be the first to receive replacement Replicas. Right now, the Disney Company is trying to get a count or number of the returned subs so they can tell their Chinese manufacturers HOW MANY MORE NAUTILUS REPLICAS they need to manufacture.
Note: these are ONLY replacement subs. They are not for selling to the general public. The Limited Edition run of 1000 Replicas will stay the SAME. These are only to replace the bad ones. ALSO -- I was told that the Chinese manufacturers are going to be told to Really Do these replacement subs well. No mistakes in casting, no broken parts, etc. this time. This batch promises to be a really good/error-free Replica, folks.

You should try to mail/return in these subs this week -- certainly within 30 days.
NOTE: DO NOT RETURN THESE SUBS TO THE DISNEY STORE IN YOUR CITY!!!
-- IN ORDER TO GET A REPLACEMENT SUB, YOU M-U-S-T RETURN IT TO THE SOUTH CAROLINA ADDRESS GIVEN ON YOUR SHIPPING RECEIPT. (if you do not have the address - call the Disney Store number 1-800-237-5751. Call anytime - their operators are taking calls 24 hours a day, 7 days a week)

PLEASE NOTE: With some of the sub replica defects, it is very easy to correct them (see the following paragraphs). If these particular defects are all that's wrong with your model, it may not be worth going through the hassle of sending it back. Anyone can fix these problems if they just take a little time and initiative. YOU DECIDE.

Fixes that can be easily done --
---------------------------------------------------------------
Broken Raker Arch - the arch that connects the sub deck with the top of the Wheelhouse. This part was actually made of metal, and chances are, if it was broken off, this is a 'clean break'. If it has broken off, it can easily be put back in and re-set with a touch of glue. If the Raker Arch is not exactly meeting the top of the Wheelhouse, then it can be gently bended and 'nudged into the correct alignment.
---------------------------------------------------------------
Nose/ram is drooping/pointing down or lists to one side - this can easily be nudged upward. This part is a soft metal that can be gently 'pushed' into the right direction.
--------------------------------------------------------------
Propeller blades out of alignment - these are made of a soft metal. If they are out of alignment, they can be gently pushed into the right direction.
-------------------------------------------------------------
Clear acrylic insert in the Wheelhouse protrudes below the
outer shell - this can be be sanded to allow the Wheelhouse to sit flat without being canted to one side.
------------------------------------------------------------

IN CLOSING - remember, if you receive a damaged Nautilus Replica, you can return the model for another replacement, OR else get a Full Refund (which also includes the Shipping Cost too!). Whether you elect to make minor repairs, or return the replica and await its replacement, the choice is definitely yours.

My last words to you are please DO NOT WAIT TOO LONG ON THIS. You must return your sub within 30 days. That is so the Disney people can give the manufacturing plant an exact number of replacement subs to make.
DO NOT repeat DO NOT EMAIL THE DISNEY STORE. CALL THEM AT THEIR 1-800 NUMBER. TIME IS OF THE ESSENCE. ALL YOUR DEALINGS WITH THE DISNEY STORE SHOULD BE BY TELEPHONE. DO NOT USE EMAIL (I cannot stress this enough) CALL THEM.
Make your decision: if you decide you want a replacement, call the Disney Store at their toll-free number 1-800-237-5751. Call anytime - their operators are taking calls 24 hours a day, 7 days a week.

If you want the replacement sub, tell the Disney Store operator that you have purchased one & are requesting its replacement. (if the operator says there are 'no more left', then she simply hasn't heard about this special return policy... Don't get angry -- you WILL GET A REPLACEMENT. Simply ask to speak with another operator or a supervisor. It will be no problem...)

-- IF YOU LOST THE ADDRESS OF WHERE TO RETURN THE REPLICA TO -- THEN ASK THE DISNEY OPERATOR. TELL HER/HIM THAT YOU ARE SENDING IT BACK FOR A REPLACENT. TELL THE OPERATOR TO PUT THIS INFORMATION IN YOUR ACCOUNT.
--YOU MUST ALSO INCLUDE THE ORIGINAL SHIPPING RECEIPT ALONG WITH YOUR RETURN OF THE SUB REPLICA. (it is also good for you to xerox an extra copy of the Shipping Receipt so you will have it for your own records)
--FILL OUT THE SHIPPING RECEIPT IN THE AREA WHERE IT ASKS IF YOU WANT A REPLACEMENT OR A REFUND. THIS IS VERY IMPORTANT.
--THE DISNEY PEOPLE NEED TO KNOW THAT YOU DO NOT WANT A REFUND. AND THAT YOU WANT A REPLACEMENT.


Folks, from what I have heard, the Disney people REALLY want to make everyone happy. They want to help you all in any way they can. Beyond all the problems we have had (and I must tell you, I have had to return my own sub for a replacement one - you are not alone), in my opinion, these are truly remarkable models. This Nautilus effortlessly exceeds the detailing of any of the Japanese subs (the X-Plus and the $500 zinc metal replica), and stands in front of all the privately-made kits that I have ever seen. In terms of sheer accuracy, this is the first replica I ever heard of that combines both the final design of the Nautilus body (the 11-foot underwater miniature model) with the final design of the deck, built for use with the actors. My hat's off to Rich, Will, and the people at Disney's. I am very pleased the studio produced these, and feel this replica is a superb tribute to both the brilliance of Harper Goff and the artistry of Walt Disney.
cyberlarry7
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