TO: Ladies and Gentlemen of the Subcommittee
FROM: Marc D'Antonio (FX Models)
With approval from: Jim Key (Custom Replicas), Tom Yourk (Consumer)
In our professional opinion, we feel that the artisans of the Sub Committee should be aware of the following:
This post is meant to serve as a consumer alert naming Dan Cusumano as an individual who should be handled with EXTREME caution. Dan has been interested primarily in the Disney Nautilus and in several cases involving two vendors and one individual, caused financial loss to the referenced companies and individual due to his refusal to follow through on agreements both verbal and WRITTEN.
The financial losses range from small amounts to quite large amounts. The individuals who were most vocal and willing to discuss the losses are Jim Key of Custom Replicas, Tom Yourk (consumer), and Marc D'Antonio of FX Models.
At least one additional Subcommittee member has voiced a bad dealing with Dan Cusumano but has chosen to remain out of the limelight for the moment.
The summary of the events leading to the decision to post a consumer alert is long to post. Anyone wishing to see details can email and I can send the condensed version we prepared for possible later actions with its attendant emails from Dan.
In our case, Dan pleasantly agreed in 6 separate emails (all of which have been retained) to pay return shipping of a kit to him that he had originally signed a contract with us to build for him, and then promptly refused to pay the shipping. He has not yet paid it after months of gentle requests for payment, systematically blocking every email address we try to contact him from, and changing his phone number to unlisted. His responses when returned have been hostile and highly unprofessional. In one case, he responded by saying "I will put you, in the mud". He also threatened to call the Better Business Bureau and District Attorney on us for reasons that baffle us.
Tom Yourk's case was similarly unpleasant and he will detail more and correct any incorrect chronology in this much abridged summary but in his case Dan again pleasantly agreed similarly in 6 separate emails to pay shipping of Tom's homegrown Nautilus (which Dan had previously purchased) from Georgia to California and then promptly refused to pay shipping once it was sent. Dan cancelled a credit card number that he had given to Tom to pay for the FEDEX shipment.
Tom is now stuck with the HUGE bill.
Jim Key faced a similar situation as ours, in that Dan also played the Better Business Bureau and District Attorney card on Jim. Dan DID follow through on the threats, damaging Jim's business and reputation for reasons as perplexing to Jim as they are to anyone looking at the situation. The BBB and the District Attorney found Jim Key completely INNOCENT of any wrongdoing in a case that could perhaps be called 'frivolous'. Jim had to take time and get a lawyer to assist him in preparing responses and as such, incurred financial losses, perhaps higher than Tom and my company's combined.
Consumer protection agencies are meant to protect consumers from unscupulous behaviors by companies. We discovered that these same agencies when presented with evidence of an unscrupulous consumer using the agencies against honest companies, are willing to act on that just the same and I have contacted such an agency to report this to them.
This alert was posted for the benefit of the entire submarine modelmaking community and in no way is meant to represent the opinions of the Subcommittee officers, and staff.
Thank you and sorry to be the bearer of unpleasant news
FX Models, LLC